ECTEL LNP Consumer Code of Conduct

Mobile Number Portability Launches across the ECTEL region on Monday 3rd June 2019.

Change your service provider without having to change your mobile telephone number.

Number portability offers a special enhancement to consumer choice in markets where there are more than one telephone service provider. Number portability or number porting, enables users to keep their current telephone number when switching from one telecommunications service provider to another. Removing the hassle/inconvenience of having to inform all of your contacts – family, friends, colleagues, customers, clients, etc.– that your telephone number has changed. It means that consumers can focus their decision on the important issues such as service quality and price. Simply, consumers may select the service provider of their choice and keep their telephone number. Before number portability, switching to a new service provider also meant having to get a new telephone number. Enhancing consumer choice with the ability to ‘port’ their number, also promotes competition as providers compete to offer services and prices they believe to be most attractive to consumers. From Monday 3rd June 2019, number portability for mobile or cellular telephone numbers will be available across the ECTEL region (the Commonwealth of Dominica, Grenada, the Federation of St Kitts and Nevis, Saint Lucia and St Vincent and the Grenadines). Number portability for fixed or landline telephone numbers will be available at a later date once alternative fixed telephone services are available across the ECTEL region.

For further information, please contact:


P.O. Box 854, St. George’s, Grenada

Telephone: +1 473 435 6872

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ECTEL at 5th Floor Baywalk Shopping Mall

Rodney Bay, P.O. Box 1886, Gros Islet, Saint Lucia.

Telephone: +1 758 458 1701/1702

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