With the rapid spread of the new Coronavirus (COVID-19), our number one priority is the health and safety of our employees and customers.
We urge our customers to stay home, stay safe and to follow all guidelines provided by the local authorities.
All Spice Mobile stores will be closed until further notice.
Our mobile service customers can receive support by calling 311.
Other customers can receive support by calling 473 521 9000.
We are also available on Facebook.
Mobile Number Portability (MNP) Launches across the ECTEL region on Monday 3rd June 2019.
Mobile Number Portability Launches across the ECTEL region on Monday 3rd June 2019.
Change your service provider without having to change your mobile telephone number.
Number portability offers a special enhancement to consumer choice in markets where there are more than one telephone service provider. Number portability or number porting, enables users to keep their current telephone number when switching from one telecommunications service provider to another. Removing the hassle/inconvenience of having to inform all of your contacts – family, friends, colleagues, customers, clients, etc.– that your telephone number has changed. It means that consumers can focus their decision on the important issues such as service quality and price. Simply, consumers may select the service provider of their choice and keep their telephone number. Before number portability, switching to a new service provider also meant having to get a new telephone number. Enhancing consumer choice with the ability to ‘port’ their number, also promotes competition as providers compete to offer services and prices they believe to be most attractive to consumers. From Monday 3rd June 2019, number portability for mobile or cellular telephone numbers will be available across the ECTEL region (the Commonwealth of Dominica, Grenada, the Federation of St Kitts and Nevis, Saint Lucia and St Vincent and the Grenadines). Number portability for fixed or landline telephone numbers will be available at a later date once alternative fixed telephone services are available across the ECTEL region.
For further information, please contact:
P.O. Box 854, St. George’s, Grenada
Telephone: +1 473 435 6872
ECTEL at 5th Floor Baywalk Shopping Mall
Rodney Bay, P.O. Box 1886, Gros Islet, Saint Lucia.
Telephone: +1 758 458 1701/1702
AIsleCom operates Grenada’s first 4G LTE network. We provide 4G LTE mobile data services via mobile phones, portable MIFI devices and desktop modems.
Customers can purchase or lease a 4G LTE device from Spice Mobile or bring their own device. Plans and services can be purchased at one of our four stores (Grenville, Gouyave, Sauteurs, St. George) or from our field sales team.
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Mobile Number Portability (MNP) means you can keep your current mobile (or cellular) telephone number if you decide to change from one service provider (or operator) to another within an ECTEL region country (the Commonwealth of Dominica, Grenada, the Federation of St Kitts and Nevis, Saint Lucia and St Vincent and the Grenadines). In short, it is a process that allows you to change service providers without having to change your telephone number. So, switching between service providers would not mean having to go to the trouble of informing all your friends, family, colleagues, customers and clients that your telephone number has changed – it stays the same.
Porting is the term used by the operators (or service provider) to describe the process which moves your telephone number from one operator to another.
You will be able to use the ECTEL MNP service from Monday 3rd June 2019. The Mobile Number Portability service is available to all mobile subscribers within in all ECTEL countries (the Commonwealth of Dominica, Grenada, St Kitts and Nevis, Saint Lucia and St Vincent and the Grenadines).
No - You will NOT be able to port your fixed or landline phone at this time. Fixed number portability will be launched at a later date once alternative fixed line services are available in each ECTEL island.
No, a number may only be ported within each ECTEL country.
No, mobile telephone numbers can only be ported to other mobile telephone service providers.
There are no charges for you to port your number. All porting (or switching) charges are met by the service providers.
But your current provider may charge for unlocking your handset once you have ported your telephone number. You may wish to check with your current provider if handset unlocking charges will apply before you start the porting process.
The NTRC and ECTEL has published information on number portability on their websites at www.ntrc.gd or www.ectel.int/mnp.
Any post-paid mobile/ cellular customer whose telephone number has not been barred or suspended from making outgoing calls, and also provided you have no more than one bill that has not been paid by the due payment date and is still unpaid or your outstanding account balance exceeds the deposit you have made to your current service provider.
Any pre-paid mobile/ cellular customer whose telephone number has not been barred or suspended from making outgoing calls.
Your telephone number is the property of the Government and it is assigned to the service providers through the local NTRC for use by subscribers. You rent the telephone number from your service provider and you have the right to use the number provided your account remains active. As long as your account with your current provider is active, you are able to port or move your number to another service provider using the MNP service. Please check the terms and conditions of your current service provider to confirm their specific requirements for your account to remain active.
If your telephone number has been barred or suspended from making outgoing calls for non-payment or any other reason the port will be refused by your current operator. The operator you wish to move your service to will conduct usual credit checks and may require the payment of an appropriate deposit before providing service or, in some circumstances may refuse to provide service to you.
If you have no more than one bill that has not been paid by the due payment date and is still unpaid or your outstanding account balance exceeds the deposit you have made to your current service provider.
Provided that your telephone number has not been barred or restricted from making outgoing calls, you are eligible for porting. You will still remain liable to pay any outstanding balance due to your current provider.
The mobile porting process should take one (1) working day (i.e. excluding weekends and public holidays), after the day on which you make the request.
The only disruption to your mobile service will be when you receive a text asking you insert the SIM card provided by your new provider. This process should take around 30 seconds and once your new SIM card is inserted and your handset is powered back up, your mobile service and telephone number will have been ported.
No. Porting may happen on any business day.
Your porting process can be cancelled with no charge before you send the validation SMS to the special porting number 77678, set out in step 4 of the porting process (above). Once that SMS has been sent however, the process cannot be aborted.
Proof of identity – government issued photo ID, e.g. passport, driver’s licence, etc.
Post-paid customers only - A copy of a recent mobile telephone bill from your current service provider. The name on the recent mobile bill must match the name on the corresponding photographic identity document used to authorise the porting request. In the case of business accounts, proof of authorisation to deal with the account by the person submitting the request must be given.
The working handset with the number to be ported.
There is no charge for you to port your telephone number. All porting charges are met by the network service providers.
Not related to porting, however, note below that there may be contractual charges due as a result of ending your contract with your current service provider.
The charges applicable to your service after switching will be on the terms and conditions of your new provider, and you will now be on their network. As such, charges may be different from those of your previous service provider, including increased charges for making calls from your new network to numbers on your previous network.
You will receive a bill for your usage up to the time your number is switched to the new service provider, and your service terminated with your current service provider.
If you have not completed a minimum required term of the contract with your existing service provider you may be required to pay the outstanding balance of monthly rentals due under the contract. You should investigate this carefully with your existing service provider before switching in order to avoid any surprises.
If your new service provider fails to meet promised quality of service, then you can reverse the porting (i.e. port back to your previous service provider) within 14 days of your porting having been completed. After that period has elapsed, you may not port the same number again (whether to your previous operator or to any other operator) for sixty (60) days after the port has completed.
No. Your old service provider is not allowed to contact you during the porting process to try and persuade you to stay with them. Your old service provider is prohibited from contacting you with the intention or effect of encouraging you to return to them for re-sign up for their mobile/ cellular telephone services for a period of sixty (60) days following the completion of the porting process. However, your old service provider can contact you to recover outstanding payments.
Messages which have been sent to you, but not delivered, may be erased. You will lose your old voicemail, SMS, MMS and ancillary services, and you will need to set these up again with your new operator.
If there is any problem with porting or for any other query during or after the porting process, you should contact your proposed new service provider, who will coordinate the complaints process (even though the problem may not have been caused by that provider).